> ## Documentation Index
> Fetch the complete documentation index at: https://docs.affinda.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get support from Affinda

> How to get help with the Affinda platform: use the in-app Affinda Agent for product and integration questions, or email support@affinda.com to lodge a ticket.

There are two ways to get help with Affinda, depending on what you need.

## Ask the Affinda Agent

For most product-related questions and integration assistance, the **Affinda Agent** built into the app is the fastest way to get answers.

The Agent can help you:

* Answer questions about platform features, configuration, and best practices
* Walk you through setting up extraction models, workflows, and validation rules
* Assist with building integrations and connecting Affinda to your downstream systems
* Troubleshoot common issues with documents, fields, and exports

You'll find the Agent in the bottom-right corner of the [Affinda app](https://app.affinda.com).

## Email support

For anything the Agent can't resolve — including account issues, billing queries, bug reports, and other requests — lodge a ticket by emailing:

[**support@affinda.com**](mailto:support@affinda.com)

Please include as much detail as possible (workspace, document IDs, screenshots, and steps to reproduce) so our team can help you quickly.