ErrorExplanation
duplicate_document_errorDocument has been rejected due to an existing duplicate in the workspace. (Condition: ‘Reject duplicates’ setting is enabled for the workspace.)
no_text_foundAffinda didn’t find any text on the document. This error often occurs when image files are uploaded to Affinda.
insufficent_text_foundError raised when documents contain no extractable text, even after OCR processing.
 This typically occurs with images such as photos of people or objects, which do not contain readable text.
file_corruptedThe file uploaded to Affinda was corrupted
unknown_errorRaised when parsing fails due to internal extraction issues.
 The cause can vary and requires investigation. As an immediate step, try reparsing the document.
 If the issue persists, please contact the Affinda team for further analysis.
file_too_largeThe maximum file size that can be uploaded to Affinda is 20MB.
document_classification_failedDocument rejected does not match any of the configured document types in the workspace. This means you have enabled ‘Reject Documents’ under classification in the workspace settings. If this is not desired behaviour, switch this setting off.
invalid_file_typeAffinda supports a wide range of file formats for document processing: Text-based formats: - PDF, DOC, DOCX, XLSX, ODT, RTF, TXT, HTML Image-based formats: - PNG, JPG, TIFF, JPEG
no_parsing_creditsYou have run out of credits in Affinda. Go to your Organization’s Billing page to purchase more credits. Once you have purchased more credits, simply reparse the document.
parsing_deleted_documentsThis error is raised when attempting to reparse a document that has already been deleted.
capacity_exceededAffinda’s capacity has been exceeded by requests at that time. Wait a few moments and reparse the document to resolve.
document_conversion_failedAffinda, as part of its document preprocessing, converts the uploaded file to a readable PDF format before extracting details. If this conversion fails—due to a timeout or an issue with the document—an error is raised. In such cases, try reparsing the document or uploading a new copy.
password__protectedThe document you have uploaded to Affinda is password-protected and cannot be accessed.
file_not_foundThis error is raised when the document has not been preprocessed and saved in Affinda for parsing, or if the document has been deleted and a reparse has been requested.
 In such cases, please reupload the document to parse.
incorrect_document_typeRaised when an unsupported document type is uploaded to a specific Document Type Extractor.
 For example, uploading invoices to a Resume Parser extractor.
parse_terminatedParsing the document you have uploaded has exceeded our document timeout limits. If you are running into this issue frequently, due to large or dense documents, get in contact with the Affinda team to discuss custom timeout limits.
parsing_failed_timeoutThe error raised when documents exceed the timeout limit during parsing. This often occurs during bulk uploads where the wait: true parameter (default) is used.
 In most cases, reparsing the document will resolve the issue.
requires_ocrRaised when a document requiring OCR encounters issues during automatic OCR processing.
 In most cases, clicking on the three dots in the top menu bar and selecting ‘Apply OCR’ will reparse the document with OCR and resolve the issue.