Get support from Affinda

There are two ways to get help with Affinda, depending on what you need.

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Ask the Affinda Agent

For most product-related questions and integration assistance, the Affinda Agent built into the app is the fastest way to get answers. The Agent can help you:

• Answer questions about platform features, configuration, and best practices
• Walk you through setting up extraction models, workflows, and validation rules
• Assist with building integrations and connecting Affinda to your downstream systems
• Troubleshoot common issues with documents, fields, and exports

You’ll find the Agent in the bottom-right corner of the Affinda app.

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Email support

For anything the Agent can’t resolve — including account issues, billing queries, bug reports, and other requests — lodge a ticket by emailing: support@affinda.com Please include as much detail as possible (workspace, document IDs, screenshots, and steps to reproduce) so our team can help you quickly.